Privacy Policy

1. Overview

PKNIC Mentoring Platform ("we", "us") values your privacy and complies with the Personal Information Protection Act and relevant regulations. This Privacy Policy explains the information we collect, how we use it, and the security measures we take.

2. Information We Collect

2.1 Information collected at Signup

• Name
• Email Address
• Password (Stored in encrypted form)
• Profile Picture (Optional)
• Job and Career Information

2.2 Information collected during Service Use

• Mentoring Session Booking Information
• Payment Information (Processed via Stripe)
• LinkedIn Profile Link
• Resume and Portfolio (If uploaded)
• Mentoring Notes and Feedback
• Reviews and Ratings

2.3 Automatically Collected Information

• IP Address
• Browser Type and Version
• Access Time and Page Visit Logs
• Information via Cookies and Similar Technologies

3. Purpose of Information Use

Collected personal information is used for the following purposes:

• Member Registration and Account Management
• Mentoring Session Booking and Management
• Payment Processing and Receipt Issuance
• Service Quality Improvement and Personalized Recommendations
• Customer Support and Inquiry Response
• Delivery of Important Notices and Updates
• Platform Security and Fraud Prevention
• Compliance with Legal Obligations

4. Information Sharing and Provision to Third Parties

We do not share your personal information with third parties except in the following cases:

4.1 Sharing for Service Provision

• Mentors/Coaches: Information necessary for sessions (Name, Contact, Submitted Materials)
• Payment Processors (Stripe): Payment information processing
• Video Conferencing Platforms (Zoom/Google Meet): Information for session conduct

4.2 Legal Requirements

We may disclose personal information if required by court order, legal process, or request from government agencies.

5. Security Measures

We take the following security measures to protect your personal information:

• Data transmission protection via SSL/TLS encryption
• Encrypted password storage
• Regular security audits and updates
• Access control and management
• Database protection via Firebase Security Rules

6. Retention and Destruction of Information

We delete personal information without delay after the purpose of collection is achieved. However, we retain information for a specified period in the following cases:

• Member Information: Deleted immediately upon withdrawal (unless legal obligation exists)
• Payment Records: Retained for 5 years per E-Commerce Act
• Session Records: Retained for 1 year for service quality improvement then deleted
• Session Recordings and Transcripts: Automatically deleted 12 months after the session
• Inquiry Records: Retained for 3 years

7. User Rights

Users have the following rights:

• Request access to personal information
• Request correction or deletion of personal information
• Request suspension of personal information processing
• Request data portability
• Withdraw consent

To exercise these rights, please contact us at mentoring@pknic.club.

8. Use of Cookies

We use cookies to improve user experience. Cookies are used for:

• Maintaining sign-in status
• Saving user settings
• Website traffic analysis
• Providing personalized content

You can refuse cookies through browser settings, but some service usage may be restricted.

9. Children's Privacy

Our service is intended for users aged 18 and over. We do not knowingly collect personal information from children under 18, and will delete it immediately if discovered.

10. International Data Transfers

We may use servers located in the United States and other countries. Your personal information may be transferred to countries with different privacy laws than your country of residence. We protect your personal information through appropriate safeguards.

11. Policy Changes

We may update this Privacy Policy as needed. Important changes will be notified via email or website notice. Changed policies take effect 7 days after notice.

12. Contact

If you have any questions or concerns about the Privacy Policy, please contact us at any time: